The Changing Lives outreach teams do just that. We work in our local communities to help people stay in touch with services, or reconnect with help after long periods of exclusion.


Getting in Touch

Our core outreach services help people in serious and highly vulnerable situations get appropriate help and support, quickly. Our assertive outreach model works with people with long histories of rough sleeping to help them rebuild the trust and confidence needed to re-engage with services. We do this by actively employing people with their own history of social exclusion, whether as a result of addiction, mental and other health problems, or offending.

Around this we can provide extra support – through our open-access day centre in Newcastle which can help anyone with a housing or homelessness need. This service can help with everything from the basics – a hot meal or shower –through to support to access benefits or housing advice. For people with poor tenancy histories we can also offer a specialist programme of direct access to private sector housing, in certain circumstances. You can find out more about this through the Newcastle and Sunderland teams or at our day centre.

Changing Lives’ City Drop-In
Basement, City House, City Road, Newcastle Upon Tyne, NE1 2AF
t: 0191 232 5699

Staying in Touch

We can also help people to stay in their own homes through our floating support scheme in South Tyneside. This offers day-to-day one-to-one support around a range of life skills and personal needs to help people access services and stay in their own homes.

Outreach – North East
Neil Baird, Assistant Director t: 0191 273 8891

We regularly develop new programmes based on the ideas and views of statutory partners and others. If you’d like to discuss service development opportunities in any of these areas please contact the staff members on the details above.


I will never forget the kindness I was shown. Instead of this period of my life being solely a dark memory, it is also a happy memory thanks to the kindness of your staff.

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Get Involved


At Changing Lives we are always looking for volunteers, people who want to make a difference. We welcome people from our own client groups, the local community, companies and businesses. Some to work on one-off projects, others with a regular commitment of time.

Find Out More