Our accommodation services provide short-term and long-term homes for anyone in housing need. We can help in emergencies when people experience homelessness, and we also offer specialist supported accommodation for young people, people in recovery from addiction and women and their children. For those looking for good quality, affordable rental properties our Homelife team can help too.

The Changing Lives accommodation services operate right across the North East, the North West and Yorkshire, and include a wide range of services suitable for different types of accommodation need. We offer three main types of provision; services for adults who are single and homeless, housing for specialist groups, and affordable rental properties open to all.

In an emergency…

We offer a wide range of specialist projects for people at risk of homelessness, sleeping rough or sofa-surfing. Referral is usually through the local authorities in the areas in which we operate – Newcastle, Gateshead, South Tyneside, Northumberland, Durham, York and Halton.

All our emergency housing projects offer safe, secure and supportive living environments, staffed 24 hours a day. In addition all our clients are allocated keyworkers to help them address wider issues and problems – from access to benefits and support to address addictions or mental health issues, to pre-tenancy training and employment coaching. All with the aim of eventually moving on into independent living.

Lewis’s Story

Lewis picture

Lewis has changed his life for the better, thanks to Changing Lives. Now a good neighbour with his own tenancy, his past has included homelessness, heroin and other serious challenges. He’s drawn a picture to show the positive journey he’s made with Changing Lives.

When he came to Changing Lives in York, Lewis had lots of labels attached to him – care leaver, excluded, homeless, heroin user, a failure in services – and these were holding him back.

He explained that all he wanted was his own home, somewhere to feel safe and build a better life. He found it hard to cope in shared accommodation due to his difficult experiences growing up.

Here’s his story


Through specialist support…

We know that groups like women, families and young people need specialist accommodation which is tailored specifically to their needs. That’s why Changing Lives offers a range of dedicated provision including:

  • Housing for 16-25 year olds in Gateshead.
    The service includes 20 bedrooms available in supported accommodation for 16 to 24 year olds, both male and female welcome. The service is a sports-orientated accommodation where our clients have to engage with sport for a minimum of five hours per week as part of staying there. Referrals are made through the Gateshead Housing Company.
  • Male-only supported accommodation in Gateshead.
    This service is for males aged 18 and over.
  • Women-only accommodation in central Newcastle.
  • Residential projects across Newcastle and Gateshead for people recovering from addiction. This includes our specialist women and children’s project which provides support for women addressing their addictions whilst aiming to maintain or rebuild contact with their families.
  • A Refuge, IDVA and Sanctuary Scheme in Halton, providing self-contained units and support for up to 12 families at any one time.

Referral to all these services is through the relevant local authority.

With a home for life…

For anyone who’s experienced housing problems in the past, getting a secure and affordable property which can be a home, not just a house, is key. The Changing Lives Homelife project provides affordable, long-term accommodation for anyone eligible for housing benefit, and in particular individuals and families with experience of homelessness, or in need of stable accommodation due to other needs.

Homelife is part-funded by the Department for Communities and Local Government’s Empty Homes Community Grants Programme delivered by the Homes and Communities Agency. Our current portfolio features over 100 properties in the North East of England, including a specialist veterans-only property.


Amanda’s Story

woman gazing into distance close upWe help people change their lives by understanding that often, more than one of our services is needed at once to support someone. Our services work in harmony to provide an individually tailored support package to ensure that positive, lasting changes are made for people like Amanda.

Our Homelife team received a referral for rehousing from our recovery services for Amanda* who had completed 140 days of abstinence but was still living in an area that had a serious ongoing drug culture.

Homelife offers people their own rented property instead of them having to rely on supported accommodation. We empower our residents to take control of their tenancy, and regularly check in to make sure they are managing okay.

Read Amanda’s full story here



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Get Involved


At Changing Lives we are always looking for volunteers, people who want to make a difference. We welcome people from our own client groups, the local community, companies and businesses. Some to work on one-off projects, others with a regular commitment of time.

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