Changing Lives are pleased to announce our brand new integrated domestic violence service for Newcastle.

From 1st December 2016, in partnership with the Thirteen Group, we will be delivering a brand new service in the city, which integrates accommodation, support and outreach activities for people experiencing domestic violence and abuse.

The Newcastle Integrated Domestic Abuse Service (NIDAS) will provide:

  • a single point of contact to offer people experiencing domestic violence advice and guidance, assess their need and admit them to the service
  • crisis accommodation and resettlement support for women and their children, within a brand-new building
  • specialised support for children, young people and families
  • preventative outreach support for men and women
  • Independent Domestic Violence Advice (IDVA) and Independent Sexual Violence Advice (ISVA) for people at high risk of harm

The service has been commissioned by Newcastle City Council, in partnership with Leazes Homes and with support from the Homes and Communities Agency.

The refuge has been purpose-built for women and their children who are experiencing domestic violence and abuse. It includes 14 self-contained apartments with a mix of one, two and three bedrooms.

These provide vulnerable women and children with their own safe space where they can have privacy and create their own family environment.

The building will be staffed on a 24/7 basis, by a highly skilled and specialist workforce, ensuring residents can receive support as and when they need it.

The service has been designed in response to the needs identified by people who have previously used domestic abuse support services and refuges, as well as being shaped by providers across the city who delivered these services.

Laura Seebohm, Director of Women’s Services for Changing Lives, said:

“We are delighted to enhance our partnership with Thirteen Care and Support and Newcastle City Council to provide a high quality integrated service for individuals and families whose lives are impacted by domestic abuse.  Changing Lives brings a trauma-informed approach focussing on recovery and resilience, with the aim of breaking the cycle of abuse.  The Newcastle Integrated Domestic Abuse Service has been co-designed with existing service users and we will support women, men and children seamlessly to meet the distinct needs of individuals and families across Newcastle upon Tyne and beyond.”


Chris Smith, Director of Business Development from Thirteen Care and Support said:

“Thirteen has a long track record in delivering services to people who need vital support at key stages in their lives, this includes over 10 years’ experience in successfully managing domestic abuse services.

“This new facility brings together all of the elements that will make a real and lasting difference to enable families and individuals to feel safe, secure and supported. We are looking forward to working with the council and Changing Lives to provide this integrated service, and I would like to thank the Thirteen staff who have worked hard to get everything in place so we can start helping the people who need it most.”

For more information about the service and to make referrals, please visit the NIDAS website: