Charity Shops - My CMS

Charity Shops

Our charity shops are a treasure trove for bargain hunters and savvy shoppers. Whether you buy from us or donate to us, you’re changing lives with every item.

Whilst social distancing measures remain in place, we will be limiting customer numbers allowed inside the shop at any one time. When waiting outside, please follow the floor markings to ensure a two metre distance between yourself and other customers. Our shop has been rearranged to ensure social distancing once inside and you will also find hand sanitizer at the till point for use before and after paying for your shopping.

When the shop reopens, we will be able to accept donated items under the following conditions:

  • Your donation is left in the allocated space inside the shop
  • The items are donated in bin bag/alternative which is tied at the top or in a sealed box
  • Any clothing or textiles need to be washed before donating
  • All solid items should be wiped down/cleaned before being donated
  • Any large donation drops are arranged in advance by telephoning the shop on 0191 477 7767

The shop will be open Monday to Saturday between 9.00am-4.00pm, enabling us to do a thorough clean at the beginning and end of each day.

Please be mindful and help us all to stay safe by adhering to the above guidance. By doing so, you are helping to protect yourself, our staff and volunteers and our other supporters and customers.

Our central office donation drop-off point is open Monday-Friday 8.30-4pm. For queries relating to this please email

Shop with us

Our friendly charity shops always welcome visitors, whether you’re a serious shopper or just browsing. Come and see what bargains can tempt you! Alternatively you could visit our Ebay shop to see what bargains are there!

Donate to us

We appreciate any donation you can make. All proceeds from sales in our charity shops go directly into funding our services for vulnerable people across the UK.

In particular, we always need:

    • Clothing and paired shoes
    • Toys and games
    • Books
    • CDs and DVDs
    • Decorative items
    • Mirrors and pictures

Volunteer at our charity shops

Our charity shops are great places to volunteer. If you’re interested in gaining experience in a retail environment, meeting new people and helping to make a difference in your local community, get in touch.

Want to volunteer in a different way? Check out our other volunteering vacancies.

  • Gateshead charity shop

      Address: Changing Lives’ Charity Shop, 41 Jackson Street, Gateshead NE8 1EE.
      Call: 0191 477 7767
      Opening times: 9am-4pm Monday-Saturday. Sunday closed.

Make a donation

Donate today and help our dedicated staff and volunteers around the country continue to support over 14,000 people and their families every year.