Coronavirus (COVID-19)

At Changing Lives we are doing everything we can to ensure that you can still access the support you need in the coming weeks and months.

Updates on the actions we are taking and advice on how to keep yourself safe will be shared on this page. Please check back regularly.

What to do:

We can all help control the virus if we all stay alert. This means you must:

  • Stay at home as much as possible.
  • Work from home if you can.
  • If you go out, stay 2 metres (6ft) away from other people at all time.
  • Limit contact with other people.
  • Wash your hands regularly.

What to do if you feel unwell

  • Anyone with a fever or persistent cough should stay at home for seven days if they live alone or 14 days if they live with others. Anyone who lives with someone displaying coronavirus symptoms should also stay at home for 14 days. People who have to isolate themselves should ask others for help.
  • Anyone over the age of 5 who has symptoms of COVID19 are now able to apply for an antigen test (to show if you have the virus) as part of the UK Government’s Testing Strategy. Apply for a coronavirus test here. You need to get the test done in the first 5 days of having symptoms. It’s best to apply for the test in the first 3 days as it may take 1 or 2 days to arrange. You might not get a test if you apply – it depends how many tests are available in your area.

You should stay at home if you are experiencing:

  • A high temperature (above 37.8C) – you feel hot to touch on your chest or back
  • A new, continuous cough – this means you’ve started coughing repeatedly
  • A loss of, or change to, your sense of smell or taste

What to do if you live with someone that is unwell:

  • If you live with others and you or one of them have symptoms of coronavirus, then all household members must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the house became ill

You do not need to go to a GP surgery, pharmacy or hospital, and you do not need to contact 111 to tell them you’re staying at home. The NHS does not need to test you for coronavirus if you are staying at home (also called ‘self-isolating’).

When to contact 111:

You should use the NHS 111 service if:

  • You feel you cannot cope with your symptoms at home
  • Your condition gets worse
  • Your symptoms do not get better after 7 days

You can use the NHS 111 Online Coronavirus service by visiting If you cannot get help online, you can call 111 for free, from any phone. For more information, please visit the Public Health England website and the NHS website.

NHS Information & Advice

We’re still here to support you. For support and advice, please check the resources below, or contact us.

During the coronavirus outbreak, our services will continue to run although there may be some changes to opening hours and how we deliver our support.

If you already receive support from Changing Lives, please speak to your key worker to find out how the outbreak will affect your support.

If you need help and do not already work with Changing Lives, please contact us and let us know what support you are looking for. You can contact us by email or by phoning us on 0191 273 8891.

As a result of the Government response to the Coronavirus Pandemic Changing Lives may need to adopt some new ways of working which includes the use of videoconferencing technology. The product we will use is Microsoft Teams. For more details of how Microsoft processes personal data please visit

Please be aware that scammers are taking advantage of the Covid outbreak, see this below information by ActionFraud to stay safe:

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