Coronavirus (COVID-19)

At Changing Lives we are doing everything we can to ensure that you can still access the support you need in the coming weeks and months.

Updates on the actions we are taking and advice on how to keep yourself safe will be shared on this page. Please check back regularly.

We can all help control the virus if we all stay alert. This means you must:

  • Stay at home as much as possible.
  • Work from home if you can.
  • If you go out, stay 2 metres (6ft) away from other people at all time.
  • If you can, wear something that covers your nose and mouth in places where it’s hard to stay away from other people such as shops, public transport and hospitals.
  • Limit contact with other people you do not live with
  • Wash your hands regularly with soap and water or hand sanitiser gel if water is not available.

You should stay at home if you are experiencing:

  • A high temperature (above 37.8C) – you feel hot to touch on your chest or back
  • A new, continuous cough – this means you’ve started coughing repeatedly
  • A loss of, or change to, your sense of smell or taste

Most people with coronavirus have at least 1 of these symptoms.

Babies and children:

Call 111 if you’re worried about a baby or child under 5. If your child seems very unwell, is getting worse or you think there’s something seriously wrong, call 999. Do not delay getting help if you’re worried. Trust your instincts. Get more advice about coronavirus in children.

What to do if you feel unwell:

If you have any of the main symptoms of coronavirus:

  • Get a test to check if you have coronavirus as soon as possible. Apply for a coronavirus test here.
  • You and anyone you live with should stay at home and not have visitors until you get your test result – only leave your home to have a test.

It’s a legal requirement to self-isolate if you test positive or are told to self-isolate by NHS Test and Trace. You could be fined if you do not self-isolate.

Anyone in your support bubble should also stay at home if you have been in close contact with them since your symptoms started or during the 48 hours before they started. A support bubble is where someone who lives alone (or just with their children) can meet people from 1 other household. Find out more about making a support bubble here

When to self-isolate

Self-isolate immediately if:

How long to self-isolate

If you have symptoms or have tested positive for coronavirus, you’ll usually need to self-isolate for at least 10 days. You’ll usually need to self-isolate for 14 days if:

  • someone you live with has symptoms or tested positive
  • someone in your support bubble has symptoms or tested positive
  • you’ve been told to self-isolate by NHS Test and Trace

Read more about how long to self-isolate.

While you’re self-isolating you can get help with everyday tasks, like collecting shopping or medicines, from an NHS volunteer. You might also be able to get sick pay or other types of financial support if you’re not able to work. Find out about help and financial support while you’re self-isolating.

What to do if coronavirus symptoms get worse:

It is important to get medical help if your symptoms get worse.

  • you feel you cannot cope with your symptoms at home
  • you feel breathless and it’s getting worse
  • your symptoms get worse and you’re not sure what to do

National and local restrictions

To help stop the spread of coronavirus, the government has introduced restrictions on what you can do if you live in England. Currently, everyone across England should stay home as much as possible. Find out about the national restrictions on GOV.UK. From 2 December, restrictions will depend on the level of risk in your area. These levels are called local restriction tiers. Find out about local restriction tiers on GOV.UK

Christmas Bubbles

Between 23 and 27 December, you can form a “Christmas bubble” of up to 3 households. This means you can meet people from 1 or 2 other households. Find out about making a Christmas bubble with friends and family on GOV.UK

You can use the NHS 111 Online Coronavirus service by visiting If you cannot get help online, you can call 111 for free, from any phone. For more information, please visit the Public Health England website and the NHS website.

NHS Information & Advice

We’re still here to support you. For support and advice, please check the resources below, or contact us.

During the coronavirus outbreak, our services will continue to run although there may be some changes to opening hours and how we deliver our support.

If you already receive support from Changing Lives, please speak to your key worker to find out how the outbreak will affect your support.

If you need help and do not already work with Changing Lives, please contact us and let us know what support you are looking for. You can contact us by email or by phoning us on 0191 273 8891.

As a result of the Government response to the Coronavirus Pandemic Changing Lives may need to adopt some new ways of working which includes the use of videoconferencing technology. The product we will use is Microsoft Teams. For more details of how Microsoft processes personal data please visit

Please be aware that scammers are taking advantage of the Covid outbreak, see this below information by ActionFraud to stay safe:

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