Severe Weather Emergency Protocol A...

Supporting people sleeping rough in extreme weather

Severe Weather Emergency Protocol has been launched across many boroughs, so we're sharing advice from local authorities on how to support someone sleeping rough.

How you can help

As temperatures drop, Severe Emergency Weather Protocol is being rolled out across boroughs in the UK to prevent rough sleeping in these conditions. If you're aware of someone sleeping rough, you can use the below contacts to alert local councils.


If you are concerned about someone over the age of 18 that you have seen sleeping rough in England or Wales, you can alert Streetlink via their website, phone at 0300 500 0914, or via their app available from Apple iTunes and Google Play store.

The details you provide are sent to the relevant local authority or outreach service for the area in which you have seen the person, to help them find the individual and connect them to support. It is important to note that if you think the person you are concerned about is under 18 please do not contact StreetLink but instead call the police.

As well as StreetLink, you can use the below contacts that have been issued by local councils:

Specific contacts from local councils in our service areas:


Contact or The Housing Advice Centre at 0800 1707 008 or by email at


Contact the Housing Advice team on 0800 953 7112 or email

Make use of the Warm Spaces Network across Gateshead.


Contact the Housing Options team on 0800 2346084.


Contact York Housing Solutions or Streetlink using the details above.


Visit the Streetlink London website or call 0300 500 0914.


Contact Home Options team on 01301 736000 or Doncaster Homelessness Outreach Service at 01302 558014.

North Northamptonshire

Contact the Rough Sleeping team on 01536 464 630 in usual business hours - Their out of hours number is 0300126 3000.


Contact the housing advice team on 01429 266522.

Halton Borough Council

Contact Halton Housing Solutions on or 0303 333 4300.


 Contact Housing Options on 01902 556789 or via

Utilise the Warm spaces network in Wolverhampton.


Use Streetlink (details above) or Street Support Network.