Make a complaint
We do our best to offer a good service to the people we work with, our funders, donors and neighbours. We welcome suggestions and want to hear about where people think we could have done a better job.
If you would prefer to complete the complaints form by hand, or for more information about how to make a complaint, then download the Complaints Leaflet.
Making a Complaint
If you have a complaint about any aspect of our service you should in the first instance speak to a member of staff or project manager, ensuring you clarify the desired outcome of your complaint. They will do their best to resolve your complaint. If you are not satisfied with the outcome you can make a formal complaint by filling in a complaint form and sending it to the Complaints Manager:
Address: Changing Lives Central Office, Unit D13 Marquis Court, Tenth Avenue West, Team Valley, Gateshead NE11 0RU
Telephone: 0191 2738891